Have a question? Check out our list below to see if we can help. If you can’t find the answer you are looking for, contact us via the link at the bottom of the page or call us at 206.789.3700.
Find the answers to your most Frequently Asked Questions below.
The maximum height of our Tunnel Car Washes is 84″ (7′). Self-Serve bays have taller roofs, and heights vary by location. Please consider them for taller/oversized vehicles.
Yes, please make sure the roof is properly latched.
Yes, however the height limit at Tunnel Car Wash locations is 84“. Our Self-Serve Car Wash bays have taller heights. Please empty your bed before coming to get a wash.
*We cannot wash trucks with “dualies” at our Tunnel Car Wash locations, nor trucks/vans with ladder racks, nor trucks with external fuel tanks.
In most cases, factory-installed, lower-profile roof racks are safe to take through a Tunnel Car Wash. Our staff will inspect your roof rack to make sure it is securely attached to your vehicle and has no protruding attachments.
Rear-mounted racks like bike racks need to be removed prior to getting into line at the car wash as the position and style of these racks have a greater likelihood of getting caught in the cloth, potentially causing damage to your vehicle, other vehicles, or the car wash equipment. We cannot wash vehicles with aftermarket ladder racks.
Please check with the site personnel prior to getting in line if you have questions about your rack in the event your rack does need to be removed for safety.
Need a receipt for a credit card purchase at one of our Self-Serve Car Washes? Please visit goGreen Receipts at myCryptoPay.com.
Please note it can take up to two hours for your receipt to post.
What you are seeing is a pre-authorization that makes sure the bank account linked to your card is not empty. It will show as a pending charge, but will finalize to the amount of the sale. It should disappear from your account within 24 hours, but it can take longer.
Please click here to review the Terms & Conditions of the Club.
The Unlimited Wash Club is a car wash subscription. With your Unlimited Wash Club Membership, receive unlimited car washing privileges at all of our Tunnel locations. We offer monthly and annual Memberships.
Unlimited Wash Club Memberships are one (1) per each vehicle you want to enroll. If you have two or more vehicles, then you will need a Membership for each vehicle.
Not at this time.
Memberships are currently only redeemable at our Tunnel locations. They are unable to be redeemed at Self-Serve or Touchless locations.
Memberships are paid for with payment cards. The card can be either a debit or credit card. You may pay for your Membership on-site at one of our Tunnel locations, or you may purchase them from our Online Store. We do not accept cash payments for Memberships.
*Please note that Fleet Cards (i.e.: Visa Fleet Cards, Mastercard Fleet Cards, Voyager and WEX cards are not able to be used for recurring billings and will go Declined on the first subsequent billing.
There are a few ways to cancel your Membership:
You can update your card on file through our customer portal here or you can use our manage membership form here. If you have any issues, please call the Unlimited Wash Club Membership line at 206.774.3737, Monday-Friday, 8AM to 4PM, and we’d be happy to assist.
*If your Membership has already lapsed/Declined due to a bad card (NSF/expired/stolen/etc.), you also have the option of updating the card at the car wash the next time you visit.
The Unlimited Wash Club is a car washing subscription. Monthly Memberships are designed to renew each month as an automatic recurring charge to the payment card you put on file at enrollment, billed on the anniversary date of your original enrollment or reactivation date.
However, if you only wish to participate for one month, please let us know. You may call the Unlimited Wash Club Membership line at 206.774.3737, Monday-Friday, 8AM-4PM, to Terminate or Suspend your Membership, or send us an Email through our customer portal here or through our manage membership form here.
Annual Memberships will automatically renew each year to the card we have on file. One-Year Memberships do not automatically renew (great for gifting). If you have an Annual Membership and would like to switch to a One-Year, or vice-versa, let us know!
Yes. Take your new vehicle to one of our Tunnel Car Washes and ask to update your membership information. If you have any issues, please call the Unlimited Wash Club Membership line at 206.774.3737, Monday-Friday, 8AM to 4PM, and we are happy to update the vehicle on file for you. You can also use our manage membership form and our team will update your membership on file.
In the past we did use a RFID windshield sticker. We now use license plate readers, unless secondary verification is required (specialty plates). When you pull into the Car Wash pay station, the reader will capture your plate and reference your active membership record to open the gate.
We have a system setting in which we stop billing customers if they have not washed within the past 90 days, often resulting in inactive/lapsed/Declined Memberships. This is so that we don’t keep billing you forever for your Membership if you are not using it. (Some may argue that is antithetical to being a business, but we like the feature in our customer service toolbox!) If you return to use your Membership and you find it to be inactive, please renew your Membership and it will resume.
Yes, Monthly Memberships may be Suspended to prevent automatic renewal and you will be able to wash until the end of the current billing cycle, but it does not retain any time during the current period. There will be no further charges until you contact us to resume your Monthly Membership.
Please call the Unlimited Wash Club Membership line at 206.774.3737, Monday-Friday, 8AM-4PM, to Suspend your Monthly Membership.
*Annual Memberships are not able to be Suspended.
If you cancel your Membership you still get the rest of the paid time, either until the end of the month or year (depending upon your membership term), with no further charges. There are no refunds for partial periods.
If you currently have a BIP (Beary Important Person) rate for your Membership (joined prior to Dec ’19 and Active since), you will retain your BIP rate as long as your Membership stays Active. If the Membership is cancelled (Terminated), paused/put on hold (Suspended), or lapsed due to non-use, you will lose the BIP rate and will be subject to the current Membership rates upon reactivation/new enrollment.
Your qualifying non-profit organization purchases car wash tickets at a discounted price and resells them as a fundraiser. You keep what you make!
*The organization is responsible for any required tax reporting to the IRS.
Complete the two-page application, including a valid non-profit tax ID number and payment. Mail, fax, email, or hand-deliver the application to our Corporate Office in Seattle.
Once you’ve placed your first order and are in our system, you may place reorders over the phone (only if your Organization Contact has not changed):
| HOW TO APPLY | First Time Order | Re-Order / Same Contact | Re-Order / New Contact |
|---|---|---|---|
| Order via Application | X | X | X |
| Order via Phone | X | ||
| Print Fee | X |
The tickets are $2.50 each. If it’s your organization’s first time participating in the program, there is a one-time $25.00 print/setup fee. You can choose to have the tickets shipped for $8.00, or you may pick them up at our Corporate Office in the Fremont neighborhood of Seattle.
Please allow 7-10 business days to receive your tickets from the date your application is submitted.
Please note that we ship via UPS and cannot ship to PO Boxes.
The minimum order requirement is 30 tickets.
The tickets are purchased in advance with a debit/credit card, certified check, or money order, submitted with the completed application.
Please note if there is an issue with processing payment, it may delay your order.
Tickets are valid at any Brown Bear Car Wash Tunnel Car Wash. A list of participating locations is printed on the back of each ticket, but you may also check here for the most current list.
Each ticket is good for our basic car wash—the Beary Clean.
Yes. If you wish to upgrade to the Beary Bright or Beary Best when you redeem your Charity ticket, you pay the difference, $3.00 or $6.00, respectively. We also offer a liquid ceramic sealant à la carte upgrade, where available, for $6.00.
No, the tickets do not have expiration dates, rather they have the date of issue (DOI) printed on them.
(If you still have old tickets with expiration dates, you may exchange them for new tickets w/o expirations.)
Yes. You must provide either a valid Federal TIN or WA State UBI number showing active non-profit status in order to participate in the Charity Car Wash Program.
(If we are unable to easily verify your non-profit status through one of those means, we may ask you to submit an IRS W9 form and/or your IRS determination letter.)
As long as you provide a valid non-profit tax ID number on the application that shows an Active non-profit status, you are automatically approved.
Start with family and friends. Setting up a table or booth at a local high traffic outlet such as a grocery store or bank can also help improve your sales. We can provide an 8.5″x11″ marketing flyer template in PDF format to help.
You can increase profit potential by offering discounts to customers who buy more than one ticket at a time (example: one for $15, two for $25, five for $60).
*We also suggest recording serial number ranges of the tickets distributed to the participants of the fundraiser. This will help you keep track of who has which tickets and how many they are accountable for.
Any unsold tickets can be returned for a refund of $2.00 for each unsold ticket. A small restocking fee of $0.50 is charged for each ticket as the tickets are customized and can not be resold. Orders of 500 tickets returning 100 tickets or more may be subject to a $1.00 restocking fee.
To return tickets, either mail or hand-deliver them to:
Car Wash Enterprises, Inc.
Charity Car Wash Program
3977 Leary Way NW
Seattle, WA 98107
Generally, no, we do not accept purchase orders (POs). POs may be submitted and we can return an invoice to you for payment processing, if necessary, but we cannot complete the order until payment has been received.
Yes, please call the Charity Car Wash Program at 206.774.3742 with any questions you may have.
It takes 10-15 business days for turnaround on your first order. Subsequent orders are usually 3-5 day turnaround time.
Pre-pay tickets never expire.
Post-pay tickets will have an expiration date of between 1-2 years.
The minimum order is 500 tickets at a time (they come in packs of 500). To stay on the Program, you need to order at least 2,000 tickets per year.
Yes, call the Dealership Program at 206.774.3740 with any questions you may have.
The primary differences are billing, cost structure, and enrollment procedure:
| Program | Billing | Cost Structure | Enrollment |
|---|---|---|---|
| Fleet Program | Invoiced monthly | Pay per wash, discounts offered based on volume | Enroll through Brown Bear Corporate Office |
| Unlimited Wash Club | Automatic billing to card on file | Flat fee, regardless of wash volume | Enroll at Tunnel locations |
However, it ultimately depends upon the needs of you and your organziation. Some organziations prefer to handle car wash expenses via their main office as they do not prefer drivers to be responsible for expenses relating to car washes; others don’t mind having a payment card on file with us being billed each month regardless of their drivers’ wash volumes.
Yes, all major payment cards are accepted at Tunnel Car Wash, Self-Serve Car Wash, and Touchless Car Wash locations.
Not at this time. We are proud to be family-owned.
We advise our customers to wash their vehicles anytime they get dirty.
Dirt works into the paint and deteriorates the surface of the paint due to many types of pollutants in road dirt. It is best to remove insect residue, bird droppings, and other residue as soon as possible to prevent damage to your vehicle’s paint.
Not neccessarily. Rags and sponges used in driveway washing inevitably become impregnated with tiny particles of grit and can scratch your vehicle’s surface.
Garden hoses typically have inadequate water pressure to remove all the soap film, letting it “bake” into the finish and work its way into the paint for days afterward. In fact, professional studies have shown that the good ol’ driveway car wash is one of the worst things that can happen to a car’s factory paint job.
Furthermore, the untreated car wash runoff can flow into storm drains and into nearby creeks and rivers and end up in Puget Sound or Lake Washington posing a threat to local marine wildlife like salmon and orcas.
We are tip-toeing into the 21st century and are starting to dabble in SMS. If you receive a text from 22327, it is legit and it is us.
Thanks for asking. Many people are confused about the coloration of our bear logo. Rest assured, our bear is golden brown.
If you have a question that isn’t addressed above, feel free to reach out and a team member will get in touch soon. We appreciate your interest in our company!
